Call Logic gives AI phone operations a customer-care operating layer: every call becomes structured customer experience data, automated follow-up, and measurable service outcomes.
The full platform is in guided early testing. Core call intelligence is available for early access, while AI Agents and Korra features are clearly labeled Early Beta as we bring the new Google Live, LiveKit, Telnyx, and SMS/MMS stack online.
Call intelligence
Available now
Korra AI
Early Beta
AI Agents
Early Beta
Live call intelligence
ActiveKorra prompt
Which calls need manager review today?
AI agent flow
Early Beta builder
SMS photo request
Telnyx Early Beta
Please reply with a photo so we can attach it to your service ticket.
The gap in AI-powered customer care
Traditional contact-center platforms handle human agents. Voice AI providers handle the conversation. Neither gives you a unified customer experience intelligence layer for what happens on AI-handled calls — or what should happen next.
See how Call Logic closes the gapAI agents handle calls, but customer-care teams have no unified view of what happened
Follow-up falls through the cracks between voice AI and your helpdesk or CRM
No structured customer experience data from AI-to-human handoffs
Building new AI phone agents requires fragile custom code for every deployment
Plain-language platform terms
Call Logic uses a few industry terms, but the job is simple: understand what happened on the call, finish the work promised to the customer, and prove what happened afterward.
Customer experience
Customer experience means more than a satisfaction score. It is what the caller needed, how urgent it was, how they felt, whether the issue was resolved, what your team promised, and what still needs follow-up.
Customer Care as a Service (CCaaS)
Customer Care as a Service means the work around a call is not scattered across notes, inboxes, and one-off automations. Call Logic captures the call, turns it into a structured customer-care record, triggers the right CRM, helpdesk, SMS, and reporting actions, then records the evidence in the Action Ledger.
Existing phone systems
Call Logic can work with the phone systems clients already use. A private branch exchange, often shortened to PBX, is the business phone system behind extensions, call routing, and office lines. SIP, short for session initiation protocol, is the standard many phone systems use to connect calls between platforms.
That means Call Logic can support more than AI-agent conversations. Human-agent calls can be imported, matched to customers, reviewed, and turned into the same kind of structured record used for reporting, customer follow-up, CRM updates, helpdesk tickets, and Action Ledger evidence.
Completed calls from systems such as Telnyx, RingCentral, Aircall, Dialpad, Zoom Phone, Twilio, Vonage, Bandwidth, and other webhook-capable providers can be normalized into Call Logic records.
Call Logic is not limited to AI-agent calls. Human support reps, sales teams, front desks, and dispatch teams can have their calls captured as external human calls or on-platform human calls.
A private branch exchange, or PBX, is the business phone system a client already uses. Call Logic can connect AI agents to client-owned PBX systems such as FreePBX, 3CX, Cisco, RingCentral, or generic SIP.
When a provider sends a transcript or a downloadable recording through the supported import path, Call Logic can create the call record, attach the media, and queue the same post-call intelligence workflow.
Setup matters: some providers send transcripts directly, some send downloadable recordings, and some need a SIP or webhook connection first. Call Logic preserves the call record either way, then processes recordings and transcripts through the deeper intelligence workflow when the client's provider configuration supports it.
Three product lines. One platform.
Each capability is clearly labeled so your team knows exactly what is production-ready and what is being rolled out through guided early testing.
Explore the platformTransform voice AI conversations into structured customer experience data — transcripts, sentiment, urgency, intent, outcomes, and CRM-ready action items.
Korra is your AI operations assistant — natural-language analytics, manager briefings, voice session direction, and intelligent SMS follow-up, all inside the same workspace.
The visual agent builder lets you design full call flows — LiveKit/Telnyx calling, SIP numbers, CRM tool nodes, SMS/MMS, and warm handoff to human agents.
What happens when the call ends
Call Logic runs the same post-call intelligence pipeline on every conversation — automatically detecting what was promised, then making it happen. No manual follow-up. No dropped balls. No exceptions.
01 — The call ends
The moment a call ends — whether it was your AI agent, a human support rep, a sales team member, or a front desk receptionist — Call Logic is just getting started.
02 — Full capture
The complete transcript, recording, caller metadata, sentiment signals, and every CRM or helpdesk action taken during the call is normalized into one consistent intelligence record — from any voice AI provider, phone system, or webhook source.
03 — Promise detection
"I'll send you that quote by Friday." "I'll get a technician there Thursday morning." "I'm going to waive that fee." These are no longer just words — they become tracked commitments, flagged the moment the call ends.
04 — Automated action
Your connected workflows fire automatically. The appointment is booked. The helpdesk ticket is created. The confirmation SMS goes out. The CRM record is updated. The fee is waived. Every promise honored, zero manual effort.
05 — Action Ledger
Your Action Ledger records what was committed on the call, what was triggered automatically, and when it happened. Full accountability for every customer interaction — AI-handled or human.
See how the platform worksPost-call intelligence record
Mary Johnson · Service recovery
Call ended at 2:34 PM
Transcript, caller identity, and tool activity are being normalized into one auditable record.
What this makes possible
Through Pipedream and native integrations, Call Logic connects what was said on a call to any system your business runs on. These are real workflows — not hypotheticals.
What was said
"I'll have someone out Thursday morning and send you a reminder the day before."
What happened automatically
What was said
"I'll send the proposal Friday and loop in our solutions architect for a technical call next week."
What happened automatically
What was said
"We'll come back Thursday to finish the install and make sure we have the right connectors this time."
What happened automatically
What was said
"A three-day outage is unacceptable — I'm escalating to engineering right now and crediting your account."
What happened automatically
What was said
"I'm sorry about the mold. Our remediation team will be there within 48 hours and I'll document everything for your records."
What happened automatically
What was said
"I'm approving the claim for the water damage and will have an adjuster contact you within 24 hours."
What happened automatically
Platform capabilities
Call Logic is designed for customer-care teams and agencies who need the entire AI-call lifecycle — from first contact intelligence to automated service resolution — in one place.
Analyze transcripts, recordings, sentiment, urgency, topics, and outcomes across every AI phone conversation — across all providers in one place.
Customer satisfaction-ready sentiment trends, first-call resolution tracking, and customer experience performance reporting that operations leaders and clients can act on.
Design phone agents with visual nodes for Speak, Listen, CRM lookup, Freshdesk, SMS/MMS, warm transfer, and end states — no code required.
Ask call-data questions in plain language, prepare manager briefings, and use Gemini Live voice sessions as the intelligence foundation for your customer-care operations.
Send texts from agents or Korra, receive customer photos, and route media evidence directly into helpdesk ticket workflows — closing the gap between call and resolution.
Manage clients, integrations, custom reporting, agent builders, and white-label operating surfaces from one multi-tenant customer-care platform.
AI Agents & Korra — Early Beta
The AI Call Agent Builder lets your team design and deploy phone agents visually. Korra turns your call data into natural-language insights and scheduled briefings. Both run inside the same Call Logic workspace — no separate logins, no fragmented data.
How did service calls perform today?
7 calls need customer-care review. 3 mention billing confusion, 2 need SMS follow-up, and 1 should become a manager briefing.
Briefing schedule
Weekdays at 8:15 AM
SMS action
Send follow-up link
SMS/MMS — Early Beta
The shared Telnyx-backed messaging layer lets AI agents and Korra request customer media, receive MMS replies, record opt-outs, and prepare images for Freshdesk ticket workflows — bridging the gap between voice AI and visual evidence.
AI agent call node
Request customer media
Can you reply with a photo of the damaged part? We will attach it to your service ticket.
Inbound MMS received
2 images stored for ticket
Freshdesk ticket prepared
Call summary, transcript, and media context attached
Who it is for
Package call intelligence, AI agents, Korra analytics, and white-label reporting as a recurring managed customer-care service — with full multi-tenant client management built in.
Get the customer experience visibility your team needs across AI-handled calls — which interactions need attention, which customers are at risk, and which follow-up is still open.
Add a measurable customer-care operations layer around AI phone deployments without building fragile webhook glue for every client engagement.
Integrations
Call Logic is not a closed system. It connects to your voice AI providers, CRM, helpdesk, communication tools, and reporting workflows — fitting into the customer-care stack you already operate.
Browse all integrationsVoice & calling
ElevenLabs, Vapi, Retell AI, LiveKit, Telnyx, Webhook-compatible providers
CRM
HubSpot, Salesforce, Pipedrive, Zoho CRM, GoHighLevel, Native Call Logic CRM
Helpdesk
Freshdesk, Zendesk, Help Scout, Jira Service Management
Communication
SMS/MMS, Gmail, Outlook, Slack, Microsoft Teams
Reporting & workflow
Customer Pulse, Google Sheets, Pipedream, Asana, Trello, Linear
Frequently asked questions
Here is what customer experience leaders, agencies, and service businesses usually want to know about pricing, rollout, integrations, and how Call Logic fits into a modern customer-care stack.
Request guided early access
Join the Call Logic early testing program to connect call intelligence, evaluate AI Agents and Korra Early Beta features, and scope pricing around your client volume and customer-care workflows.
No credit card required.
Beta access is guided and subject to onboarding approval.
Pricing and feature limits may change before general availability.